Andrew and Caroline Butterfield have owned the park since 1978 when Andrew’s father started with a caravan park in Paradise Valley. Since then they have developed the business to include holiday homes, glamping pods, seasonal and touring caravans. They have been joined by their children who continue to build on the hard work the family put into the park.

TERMS AND CONDITIONS

Before confirming your booking at Grouse Hill, please take the time to read the information below. It includes vital information regarding cancellation policies and the amenities and services available at the site, which will assist you with planning your holiday. All bookings are subject to the Terms and Conditions of Grouse Hill

Payment Policy
To secure your booking, payment in full is required at the time of booking, we do not accept provisional bookings so please do not make a booking unless you are in a position to honour it.

Cancellation/No-Show Policy
In the event of cancellations or no-shows we do not offer any (either full or partial) refunds. However, if more than 6 weeks' notice is given, we may, at our discretion, offer an alternative date suitable to you only if we have the availability to do so.

Travel Insurance
We strongly advise you to take out the appropriate levels of travel insurance so you can have peace of mind that your costs will be covered, should you need to cancel your holiday for any reason.

Smoking
Smoking is not permitted in the static home and glamping pods for rent or in any communal areas.

Dogs
Please contact us directly for details of our policies relating to dogs/pets. All dogs must be on a lead and not left alone during the day.

Group Bookings
We no longer accept group bookings of any description.

Arrival and Departure Times
For full details of our check-in/check-out times please contact us directly. Check in from 12noon for camping and caravans, 3.30pm on day of arrival for cabins. Departure time is 12noon for tourers and before 10am in the cabins.

Cabin and pitch bookings
When customers book online, they will be booking either a cabin, a pitch, a static or our cottage. In the case of cabins and pitches, cabin numbers or pitch numbers that customers see at time of booking DO NOT relate to your cabin or pitch allocation. The numbers seen online are in place to prevent us double booking a pitch and so we can keep track of our availability.

Allocated pitching only
Grouse Hill has a strict policy with our pitch allocation. Upon arrival, please check in at the correct time and our team will personally guide you to a pitch that is suitable for your needs.

Allocated glamping pods only
Once your booking is confirmed and you arrive at Grouse Hill, please check in at the correct time, and we will hand over your designated cabin key.

Complaints Procedure
We take all comments from guests seriously. In the unlikely event that you wish to make a complaint, you can contact us by telephone or email and we will respond. We will try to resolve any issues as soon as possible.
Telephone - 01947 880543 | Email - info@grousehill.co.uk

Code of Conduct
We expect all our visitors to respect and look after the site and the glamping pods you are staying in. We also ask you to respect your fellow visitors and keep noise levels to a minimum after 10.30pm.

We reserve the right to ask guests to leave without refunds if they are noisy, disruptive or ignore these terms and conditions.
Parents are responsible for their children and as such must supervise them at all times.

NO BALL Games on the grass area in front of the glamping pods or other areas. Please use the play field at the top of the site ONLY.

If you have any other queries regarding your stay please contact Grouse Hill directly on 01947 880543 or info@grousehill.co.uk.